Privacy Policy
Last updated: July 13, 2025
Thank you for using Pastella! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our photo restoration app.
1. Information We Collect
1.1 Photos and Media
- Uploaded Photos: When you use Pastella to restore a photo, the image is temporarily uploaded to our secure servers for AI processing. We only use your photos for restoration purposes.
- Processed Results: Restored photos are made available to you for download and are deleted from our servers after a reasonable period.
1.2 Account Information (For Credit Purchases Only)
Important: You do not need to create an account to use Pastella's basic photo restoration features. However, if you choose to purchase credits, you must sign in with Apple ID.
- Apple ID Information: When you purchase credits, we collect your Apple ID to create an account for credit tracking and purchase management.
- Purchase History: We maintain records of your credit purchases and usage to provide you with accurate credit balances and transaction history.
- Credit Balance: We track your remaining credits to ensure proper service delivery.
1.3 Device and Usage Information
- Device Information: We may collect basic device information (device type, operating system version) to ensure app functionality and compatibility.
- Usage Analytics: We collect anonymous usage statistics to improve app performance, fix bugs, and enhance user experience. This data cannot identify you personally.
- Crash Reports: If the app crashes, we may collect crash logs to identify and fix technical issues.
2. How We Use Your Information
- Photo Processing: To restore and enhance your photos using our AI technology.
- Account Management: To manage your credit balance, purchase history, and account settings (only if you purchase credits).
- Service Improvement: To analyze usage patterns, fix bugs, and enhance app performance.
- Customer Support: To provide technical support and respond to your inquiries.
- Legal Compliance: To comply with applicable laws and regulations.
3. Data Storage and Security
- Temporary Storage: Your photos are temporarily stored on our secure servers only during the restoration process and are automatically deleted afterward.
- Account Data: If you have an account (for credit purchases), your account information is stored securely and protected with industry-standard encryption.
- Data Protection: We implement robust security measures to protect your data from unauthorized access, disclosure, or misuse.
- No Third-Party Sharing: We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Retention
- Photos: Uploaded and processed photos are deleted from our servers within 24-48 hours after processing.
- Account Information: If you have an account, we retain your account information as long as your account remains active or as needed to provide services.
- Usage Data: Anonymous usage statistics may be retained for analytical purposes but cannot identify individual users.
5. Your Rights and Choices
- No Account Required: You can use Pastella's core photo restoration features without creating an account.
- Account Deletion: If you have an account, you can request its deletion by contacting our support team.
- Data Access: You can request information about the personal data we hold about you.
- Opt-Out: You can opt out of non-essential data collection through your device settings.
6. Children's Privacy
Pastella is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
8. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us through our Support page.
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